WordPress
Maintenance

Quite simply…

• Bronze plan (Standard) works best for websites that have been professionally developed and need little ‘fixing’ or improvement as they’ve been built to a sound technical standard. These sites just need regular updates and maintenance to keep them ticking over nicely.
• Silver plan (Secure+) is great for websites where security hasn’t been considered in any detail.  This plan will audit your security and make improvements to keep your website safe. This is also a good option if you are experiencing a lot of form spam.
• Gold plan (Performance+) is best for websites that have not been created by a website developer and need more remedial support to improve security and performance.  In addition, if you are not comfortable speaking to the other service providers in relation to your website, Beknowin can act on your behalf.

Extra support is available for website owners who aren’t confident in dealing with 3rd party providers and need support to navigate the other services behind their website. 

Beknowin can handle these services on your behalf if you’d rather not. These services are included as standard in the Gold (Performance+) package. 

An extra bundle of help is available for a small additional fee on the Bronze and Silver (Secure+) plans. Here’s what you get..

• domain name support – help with renewals, queries, and understanding where your domain name is managed
• hosting provider support – support in liaising with technical support for your hosting provider. Sometimes it’s easier to speak tech to tech!
• SSL cert support – easy enough to renew, if you know how. Help to ensure SSL certs are kept updated on your site.
• Contact form spam prevention – we implement a solution to reduce annoying contact form spam, originating from your website

Take a look at the plans available with ‘Helping Hands’ support here.

This isn’t a straightforward answer but let’s just say we need to proceed with caution with some websites. A few examples are below.

• very outdated websites as there is a lot that can go wrong when plugins, themes and the WordPress version are all seriously out of date.
• highly custom-coded websites –  custom code will not receive updates, and the further it falls behind newer versions of WordPress, PHP, plugins, themes etc, the more likely each update could encounter problems which the original developer is better placed to troubleshoot and fix.
• websites that are hosted on very ‘low-cost’ hosting. You may be able to run your website on very low-cost hosting now, but even small websites will grow in size as files are added and more data is collected. This takes you closer to already low file size and storage limits and your site will fall over. If you are at that point but don’t wish to upgrade your hosting service then we wouldn’t be able to help you as we couldn’t do the things you’d be paying for – and that wouldn’t be fair!
• big important e-commerce websites that don’t have the facility on their hosting service to create a staging site for testing updates.
  The point here is to make sure that your website is safe. Don’t worry though! If you choose a plan and for any reason, we believe it’s impractical to give you the service promised, you will receive a full refund.

Well of course – I’m here to help. 

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